Frequently Asked Questions
Here is a quick quide to some of the most commonly asked about issues.
How does it work?
We link a page to your web site so the customer still sees your graphics and form, but is purchasing through etix.com, our partner. We handle the transactions so you don’t have to worry about merchant accounts and security. We do that for you.
How much does it cost?
We earn money by charging each customer a convenience fee for shopping online.
When can I get up and running?
Once we have all of your shows, dates, times, prices, etc., we can normally have the link to your site ready within 2 weeks.
How do I get paid?
We will pay you on a weekly basis, on the Monday after the event has taken place, a check is sent mail or a direct deposit is made.
How do we know how many tickets are purchased?
We will provide you with 24/7 online access to your account to see exactly how many tickets have been purchased, for what performances and to whom. Our system provides a full suite of real time reports to monitor your account and performances.
How are tickets provided to my customer?
We offer 4 options of delivery: will call, mail, print at home or overnight delivery.
Are my tickets secure?
Each e-ticket will have a bar code and ID number. You can print a guest list for free or rent/buy a bar code scanner.
What if my tickets are free?
You can assign a membership number and designate how many tickets are available per show.
What about upselling?
You can upsell flowers or videos, etc. as packages.
What is the fee on merchandise?
12.2% of the cost (package price).
Give us a call or e-mail us and get started today!
1-877-426-5754
sales@tickeroo.com
